Shipping Policy
House of Jacket has free shipping for all over the world, no conditions applied. This means no min. order size and customers all over the world classify for free shipping. We process the order at earliest to deliver the product in standard expected time.
How long does it take to ship?
Items in our collection are shipped within 7 to 9 business days. It usually takes 5 working days for the shipment to reach the customers.
For custom orders, it may take up to 2-4 weeks when you pick measurements in our assorted styles. However, if you style your leather jacket yourself and order special details, in such cases it may take 8-12 weeks.
Countries where we do not ship are Russia, Israel, Iraq, Iran, India, Brazil and OFAC sanctioned countries. We have signed up with the worldwide recognized courier services like DHL, TNT, and FedEx to offer the most reliable shipping standards.
When the items will be delivered?
Courier services take about 5-7 business days to deliver the order to customer. We pick the most appropriate courier service to deliver the product.
Who Pays the Duty on international orders?
The delivery duty charges are paid by buyers. It is recommended to check with your country’s custom office to get details before buying.
No Delivery to PO box address?
We do not deliver to APO, PO Box and FPO addresses. At the time of delivery, signatures will be required for receiving the order.
Who may track the order?
At the time of dispatch, we send our customers the tracking number. From this point, the customer will directly contact the courier service to follow up. In case of delays or if the customer is unable to receive the order at scheduled time, customers will discuss it directly with the courier service. During the process of delivery, if it takes longer than usual (multiple attempts) to receive the order, the courier service might compromise the parcel, our company will take no responsibility in such situation.
How multiple items are delivered?
When a customer orders multiple jackets at the same address, we ship it in a single package. Items will be dispatched to address entered in the order form and after dispatch, the address may not be changed. However, you can contact courier service to ask for adjustments.
Receipt of Payment
Payment receipt will be sent to customers via email. Receipt of payment also means order confirmation.
For any queries please contact us:
Phone :+1 (402) 258-3459
Email : info@houseofjacket.com